Shipping & Delivery Policy
Last Updated: September 24, 2026
Grassroots Co. (“Grassroots,” “we,” “us,” or “our”), operated by 1999295 Ontario Inc., offers online ordering, pickup and delivery services where available.
All cannabis pickup and delivery services are conducted in accordance with applicable Ontario and Canadian laws and regulations, including requirements established by the Alcohol and Gaming Commission of Ontario (“AGCO”).
1. Delivery Service
Grassroots Co. may offer cannabis delivery from participating retail locations.
Delivery availability may vary by store, delivery area, staffing, operating hours and other circumstances.
All cannabis delivery orders must be placed with a specific Grassroots Co. retail location and are fulfilled from that store's inventory.
Cannabis will not be removed from a store's inventory for delivery until an order has been placed, and an order will only be delivered from the store with which the order was placed.
Grassroots Co. does not ship cannabis by mail, courier or parcel delivery service.
2. Delivery Hours
Cannabis deliveries may only be completed between 9:00 a.m. and 11:00 p.m. while the applicable Grassroots Co. retail store is open to the public, subject to applicable Ontario regulations.
Actual delivery hours may be shorter and may vary by store.
Orders placed outside available delivery periods will be processed according to the next available delivery window offered by the applicable store.
Delivery times provided during checkout or ordering are estimates unless expressly stated otherwise.
3. Delivery Area
Cannabis delivery is available only to eligible addresses in Ontario that fall within the delivery area serviced by the applicable Grassroots Co. location.
Each Grassroots Co. location may establish its own delivery area based on location, staffing, demand, weather, road conditions and operational considerations.
Cannabis may only be delivered to a residence or private place permitted under Ontario law.
Cannabis cannot be delivered to public places or other locations where cannabis delivery is prohibited by law.
The individual receiving the cannabis must be located at the delivery address provided in the order.
4. Age & Identity Verification
Cannabis will only be delivered to an individual who is legally permitted to receive it.
Recipients must be at least 19 years of age.
Grassroots Co. delivery personnel may request valid government-issued identification before completing a delivery.
Where identification is required, cannabis will not be provided unless our employee is satisfied that the recipient meets the applicable age and identity requirements.
If the recipient cannot provide acceptable identification when required, is under 19, or otherwise cannot legally receive the cannabis, the delivery will not be completed.
The order will be returned to the Grassroots Co. location from which it originated and the customer may be contacted regarding next steps.
5. Delivery Personnel
Cannabis deliveries are completed by 1999295 Ontario Inc. or its employees, as required by Ontario cannabis retail regulations.
Cannabis is not handed to an independent courier or third-party delivery service for delivery to the customer.
Employees involved in the sale or delivery of cannabis will meet applicable AGCO training requirements.
6. Delivery Fees
A delivery fee may apply depending on the Grassroots Co. location, delivery address, distance, order value or delivery service selected.
Any applicable delivery charge will be disclosed during the ordering or checkout process before the customer completes the transaction.
Delivery promotions, minimum purchase requirements or free-delivery thresholds may be offered from time to time and may be changed or discontinued.
Unless otherwise required by law or stated in our Refund & Return Policy, delivery fees may not be refundable after a delivery has been successfully completed.
7. Payment
Where prepayment is required, payment must be successfully authorized before an order is released for delivery.
Available payment methods will be displayed during checkout or communicated when an order is placed.
Payment processing may be provided by third-party payment service providers.
Grassroots Co. reserves the right to cancel an order where payment cannot be successfully authorized or where the transaction cannot legally be completed.
8. Pickup & Curbside Pickup
Grassroots Co. may offer in-store pickup, click-and-collect or curbside pickup services at participating locations.
Pickup availability and procedures may vary by location.
Customers must comply with applicable age and identification requirements when collecting cannabis.
Valid government-issued photo identification may be requested before cannabis is provided.
Cannabis will not be provided to an individual who does not meet Ontario's legal age requirements or other applicable requirements for receiving cannabis.
Where curbside or adjacent-area pickup is offered, the handoff will occur in accordance with applicable Ontario cannabis retail requirements.
9. Cannabis Packaging & Transportation
Cannabis will remain in its original, unopened packaging during delivery as required by Ontario cannabis retail regulations.
Orders will be handled and transported in a manner intended to maintain security and prevent unauthorized access.
Cannabis will not knowingly be provided to a minor or left unattended at a delivery location.
10. Unsuccessful Deliveries
A delivery may be unsuccessful where, for example:
- No eligible recipient is available at the delivery address;
- Required identification cannot be provided;
- The recipient is under 19 years of age;
- The delivery address is incorrect or inaccessible;
- The delivery cannot legally be completed;
- The recipient refuses the order; or
- Circumstances make completing the delivery unsafe or impractical.
Cannabis that is removed from a Grassroots Co. store for delivery but cannot be delivered within the legally permitted delivery period will be returned to the originating store in accordance with applicable requirements.
Depending on the circumstances, additional delivery charges may apply to a subsequent delivery attempt.
11. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please review your:
- Name
- Delivery address
- Unit or apartment number, where applicable
- Telephone number
- Selected Grassroots Co. location
- Order details
before completing the order.
If you discover an error after submitting an order, contact the applicable Grassroots Co. location as soon as possible.
We cannot guarantee that delivery information can be changed after an order has been prepared or dispatched.
12. Weather, Road Conditions & Other Delays
Delivery times may be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Unsafe road conditions;
- Traffic;
- Vehicle issues;
- High order volume;
- Power or Internet outages;
- Store closures; or
- Other unexpected circumstances.
Grassroots Co. may delay, suspend or cancel delivery service where we reasonably believe conditions could create a safety, security or legal concern.
Where appropriate, affected customers will be contacted regarding their order.
13. Order Issues
If there is a problem with your order, including a missing item, incorrect product, damaged package or other fulfillment issue, please contact Grassroots Co. as soon as reasonably possible.
Email: grassrootscosuds@gmail.com
Providing your order number, store location and a description of the issue will help us investigate the matter.
Depending on the nature of the issue, photographs of the product or packaging may be requested.
Returns, exchanges and refunds are subject to our separate Refund & Return Policy and applicable law.
14. Restricted Deliveries
Grassroots Co. will not complete a delivery where doing so would violate applicable federal, provincial, municipal or Indigenous community requirements.
Delivery availability may therefore be restricted in certain locations.
Grassroots Co. reserves the right to refuse or cancel a delivery where the delivery cannot legally or safely be completed.
15. Changes to This Policy
Grassroots Co. may update this Shipping & Delivery Policy from time to time to reflect changes to our services, delivery areas, operating procedures or applicable legal and regulatory requirements.
The current version will be posted on our Website with its most recent update date.
16. Contact Us
If you have questions regarding delivery, pickup, an existing order or this Shipping & Delivery Policy, please contact us:
Grassroots Co.
Operated by 1999295 Ontario Inc.
Email: grassrootscosuds@gmail.com
Grassroots Co. – Azilda
93 Notre Dame St W
Azilda, Ontario
Cannabis Retail Store Authorization: CRSA1389676
Grassroots Co. – Minnow Lake
20 Second Ave N
Sudbury, Ontario
Cannabis Retail Store Authorization: CRSA1504301
Grassroots Co. – Lasalle
1113 Lasalle Blvd
Sudbury, Ontario
Cannabis Retail Store Authorization: CRSA1179919
Ontario Authorized Cannabis Retailer | 19+
